Refund policy

Return & Refund Policy

Last Updated: June 2026

At Grh{36}, every product is made especially for you after your order is placed. As a small independent startup using a print-on-demand production process, we appreciate your support and understanding.

Please read our Return & Refund Policy carefully before placing an order.

Returns

Since all our products are made to order, we do not accept returns for:

Change of mind
Incorrect size selected by the customer
Incorrect color or variant selected by the customer
Customer preference or dissatisfaction with the design after delivery
Orders placed by mistake

We strongly encourage customers to review the product description, size chart, and product images carefully before placing an order.

Eligible Replacement or Refund

We will gladly provide a replacement or, where a replacement is not possible, a refund, if your order has any of the following issues:

You received the wrong product.
The product arrived damaged during shipping.
The product has a manufacturing defect.
The print quality is defective or incorrect.

Every claim is reviewed individually before approval.

Reporting an Issue

If your product arrives damaged or incorrect, please contact us within 48 hours of receiving your order.

Email us at:

johar@grh36.in

Please include:

Your Order Number
Clear photographs of the product
Photographs of the packaging
An unboxing video showing the condition of the package and product

Providing complete evidence helps us process your request quickly with our manufacturing partner.

Claims submitted without sufficient evidence may not be eligible for replacement or refund.

Replacement Process

Once we receive and verify your request:

We will review the issue.
If the claim is approved, we will arrange a replacement at no additional cost.
If a replacement is not possible, we will process a refund to your original payment method.

Refunds

Approved refunds are processed to the original payment method.

Please allow 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Sale Items & Gift Cards

Sale items, promotional items, gift cards, and digital products (if applicable) are non-refundable unless they arrive damaged or incorrect.

Fraudulent Claims

To protect our customers and our small business, Grh{36} reserves the right to reject claims that are fraudulent, abusive, incomplete, or unsupported by sufficient evidence.